Comments on: Office Depot rebate scam

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By: Greg

Greg — Wed, 29 Sep 2010 18:36:37 +0000

Office Depot sold a Toshiba Satelite laptop recently a great price at $499.00. Bought it in Portland no tax. After 10 hours perhaps less then 5 hrs on the internet the system revealed signs of a Trojan. I scanned it with Norton and sure enough. Odd that Norton was not able to detect it to save my pc. Took it back to the Port Orchard store in which the store manager said $180.00 to restore pc. What its a new pc? A system restore does nothing. According to experts I need to go buy Windows7 and scrub my hard drive. Sounds aweful odd that it developed this problem so quickly. I have been in the pc world since 1988 and this is the first time I was hit so quickly with this.

By: jill pena

jill pena — Mon, 20 Sep 2010 23:25:18 +0000

I am having problems as well. My rebate is in the required, “holding” period and has been there for 27 days. I like Staples just fine and will only go to Office Depot for cheap school supplies in the summer. I will no longer trust their rebate service. I bought items at Staples at the same time and all rebates are returned and great.

Sounds like they need a class action law suit.

jill

By: G Smythe

G Smythe — Mon, 25 Jan 2010 21:40:55 +0000

I have had lots of shippind and delivery problems with Office Depot.
Just bought a new desktop PC last week, Promised 1 day then 3 day then it was supposed to come tomorrow which is 1 1/2 weeks later. Today I checked and it arrived at the warehouse and will be here next week.
They can’t expedite and say they can’t cancel. Well I just went to there competitior and orederd the same PC will be here tomorrow.

We are just not paying for the other PC. They want it they can pick it up.

Other orders also screwed up, didn’t arrive, etc. They had to reship a box of paper, etc.

By: steve

steve — Thu, 22 Oct 2009 04:30:01 +0000

Just went to the Beaverton oregon store on Cedar Hhills Blvd and went in for some print cartridges, and WOW!!, these guys were like on break and did not want to be bothered as I felt like I was bothering them. Andy, When I asked him why they were out of the lower priced cartridges he said “we get them when we get them”!!! so no real care in the world, or offer to get them or even look into it!. Tim The MGR on duty after I filled out my customer comments card said well I am sorry and next time you come in we will try to do better, (assuming there will be a next time!, a real assumer). Ok Mike John i am told you are the store mgr, you can do much better than this!!, your customers are the reason your staff is working and they are not to be treated as they are bothering you or your team. This just might be why the Stock Price is lower and struggeling, good customer service can really help the BOTTOM LINE (hoping you see my points)!….